When Zoe Tang started her time as a McKinney Mtern, she wasn’t sure what to expect, let alone know what she would be doing. After watching her manager pull a few rabbits out of her hat, she came to realize that intangibles — cheerleading, building relationships, knowing when to admit you’re less than perfect — are the secret to creating account management magic. You can read her great article about her experience as a McKinney Mtern here on her LinkedIn page.